Supplier Choice: Frequently Asked Questions

Supplier Choice FAQ

If you have questions or need help with Choosing an Electric Supplier you can speak to an energy professional at Connecticut’s toll free Energy Information Line at 1‑877‑WISE‑USE. You can also call the Public Utilities Regulatory Authority's Consumer Outreach Unit at 1-800-382-4586.  It is important to know that regardless of the electric supplier you choose, CL&P or UI will deliver your electricity, bill you for service, and respond to power outages. Only CL&P or UI can terminate your service.

Frequently Asked Questions

Answers

Why should I choose an electric supplier?

Most people choose an electric supplier to lower their electricity costs. Some business customers choose an electric supplier for the added services that certain suppliers offer such as energy management services or conservation/energy efficiency services.

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How long does it take to switch my electric supplier?

It takes one billing cycle to implement the switch. (So the switch does not happen immediately.) For more detailed information, please contact the Public Utilities Regulatory Authority's Consumer Outreach Unit at 1-800-382-4586, the electric supplier, or your utility.

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Is CL&P or UI my electric supplier?

CL&P and UI must provide electricity to customers who do not choose another electric supplier. Therefore, CL&P and UI are the default providers of electric generation services.

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Do CL&P or UI own electric generating plants?

No. CL&P and UI no longer own power plants or produce electricity. Instead, they buy electricity from wholesale suppliers for delivery to any of their customers that have not chosen an electric supplier.

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Will CL&P or UI be upset if I choose an electric supplier?

No. CL&P and UI encourage their customers to choose an electric supplier to help customers lower energy costs.

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Do CL&P or UI earn a profit by proving my generation services?

No. CL&P and UI buy electricity from wholesale suppliers for delivery to their customers. All customers pay what CL&P and UI pay to purchase this electricity - no more or no less. CL&P and UI do not profit from the electricity they deliver to you; they just pass through the cost.

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Can an electric supplier shut off my electricity?

No. Only CL&P or UI can shut off your electric service.

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Who sends me a bill if I choose an electric supplier?

CL&P or UI will bill you for the electricity you purchase from an electric supplier. You will continue to receive one electric bill from either CL&P or UI. The only difference is that the Generation Service Charge (GSC) rate on your bill will be the rate offered by your chosen electric supplier.

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How long does it take to switch my electric supplier?

It takes one billing cycle to implement the switch. (So the switch does not happen immediately.) The electric supplier should be able to provide more detailed information about this question.

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Do any suppliers offer electricity produced from wind, solar or other clean resources?

At present, the CTCleanEnergyOptions Program allows consumers to support the production of clean energy through a small surcharge on their electric bill. The companies that participate in the CTCleanEnergyOptions Program do not sell electricity. Instead, they support the production of clean energy through the purchase of Renewable Energy Credits, commonly referred to as RECs. Over 25,000 Connecticut consumers are supporting clean energy through the CTCleanOptions Program.

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Can I choose an electric supplier and participate in the CTCleanEnergyOptions Program?

Yes, you can participate in both or choose either of these options separately. It is important to know that the companies offering the CTCleanOptions Program are NOT electric suppliers. Instead, they use the surcharge from participating customers to support the production of clean energy throughout the United States. See the the CTCleanEnergyOptions Program page for more information.

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