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Thinking About Switching Electric Suppliers? Here is 'Must Know' Information
The information you need to make an informed decision about generation supply rates and offers for your home or business. Be an informed consumer - take a few minutes to understand the basics.

Two Parts To Your Electric Bill - Delivery & Generation Supply

Delivery charges - fully regulated and not open to competition, delivery charges cover items such as distribution, transmission, and public benefits charge.

Generation supply charges - deregulated and open to competition from licensed suppliers. Generation supply charges reflect the cost of the electricity you use.

Standard Service Generation Supply & Offers From Licensed Suppliers

Standard Service is the generation supply option offered by Eversource and UI. Standard Service rates change on January 1st and July 1st and remain fixed for 6 months.

The Standard Service rates are announced about 45 days before they become effective and are posted on the EnergizeCT.com Rate Board and each utility’s website when they are approved.

Standard Service rates reflect the actual cost paid by Eversource and UI to purchase electricity.  As a result, Eversource and UI do not earn a profit by providing Standard Service generation supply.

Suppliers are licensed by the Public Utilities Regulatory Authority and offer an alternative to Eversource and UI Standard Service generation supply. You can compare supplier offers on Connecticut's official generation supply Rate Board on EnergizeCT.com.

Choosing and Enrolling with a Supplier

You are not required to choose a licensed supplier – you can remain with Eversource or UI for your generation supply service. The competitive supplier market may not be for everyone, but if you want to participate you should understand the basic guidelines.

Consumers can enroll online, over the phone, via US Mail or in person (door-to-door). Enroll at least ten business days before your meter read date – the switch occurs on or about your meter reading date. You can cancel an enrollment within three business days without penalty. Eversource customers need to provide account number, name key and service reference number. UI customers need to provide account number, name key and POD Identification number.

Your Account Information, 'Do-Not-Switch' to Block Your Account, Cancellation & Enrollment Fees

Protect your account information as you would your Social Security or credit card numbers. It is not necessary to provide your account information unless you are ready to enroll.

Standard Service customers may request a do-not-switch block to prevent unauthorized switching, aka “slamming”. If you want to switch to a supplier you must call your utility company to remove the do-not-switch block from your account.

Be aware of cancellation and enrollment fees. Enrollment fees can vary and are payable upon enrollment.

Residential cancellation fees are capped at $50. Business cancellation fees are not capped.

How To Return To Standard Service Generation Supply

Residential customers can return to Eversource or UI Standard Service at any time by contacting Eversource or UI directly. Residential customers can choose to return to Standard Service immediately or on their next meter read date.

Eversource or UI will issue a a prorated bill if you return to Standard Service before your meter read date.

Requesting to return to Standard Service through your supplier could delay the transfer by one to two billing cycles.

Business customers are generally returned to Standard Service on their next meter read date.  Check with Eversource or UI regarding an immediate return to Standard Service.

Check your supply contract or the Supply Summary located on the first page of your residential electric bill for contract information, including whether an early termination fee may apply.  You can also check with your electric supplier about any early termination fee.

The Supply Summary that appears on the first page of your residential bill includes contact informaton for your current supplier as well as the rate you are paying, the contract term, expiration, cancellation fee and the rate you will pay in your next billing cycle.

The Supply Summary also compares the cost you are paying to the cost you would pay if you were taking Standard Service generation supply from Eversource or UI. 

Rate Plans & Renewable Energy

After October 1, 2015, suppliers cannot offer variable rate plans to residential customers.  After that date all residential plans must be fixed for at least four billing cycles.

Be aware of the terms and conditions of your contract.  Information about your current supplier and contract is provided in the Supply Summary on the first page of your residential electric bill.  This information includes the supplier, contract term, expiration, cancellation fee and the rate you will pay in your next consumption period.

Residents who renewed a variable rate contract or enrolled in a variable rate contracts and did not switch to a fixed rate plan prior to October 1, 2015 can be billed under variable rates.  Check the Supply Summary information on your residential bill for this information.

Business customers are not affected by the ban on variable rates.

All electricity sold in CT must meet the state’s minimum renewable energy requirement. 25% for 2018, increasing to 27% by 2020. Some suppliers offer plans that exceed CT’s minimum renewable energy requirement.

Generation Supply Summary On The First Page Of Residential Electric Bill

Suppliers are required to provide information about residential generation supply contracts which is displayed on the first page of your electric bill.

Consumers are urged to regularly review this important information which is located on the left-hand side of the Eversource bill and on the lower right-hand side of the UI bill.  Customers receiving electronic bills must open their bill to view the information.

The generation supply summary includes information about Standard Service generation rates and the following if you are taking service from a licensed supplier:

  • Supplier contact information;
  • Supplier's current generation supply rate;
  • Supplier's contract term and expiration;
  • The Eversource or UI Standard Service generation supply rate;
  • A comparison of the total amount charged by the supplier and what you would be charged at the Standard Service rate.

If "Not Provided" is displayed anywhere in the summary, you can contact your supplier to request the information or contact PURA. 

If you have questions about electric suppliers or the generation supply summary or wish to file a complaint you can call PURA's Consumer Affairs Unit toll-free at (800) 382-4586 or contact PURA electronically.

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