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COVID-19 Energy Efficiency Programs Update

A message from Eversource, CNG, SCG and UI (the Companies) regarding Energy Efficiency Program Operations during the COVID-19 Pandemic.

For a period of time, the Companies suspended all on-premise vendor contracted energy efficiency services in response to the COVID-19 pandemic. While energy reductions achieved by the energy efficiency programs help improve long-term public health, the COVID-19 pandemic concerns facing our communities take precedence. Given updated regional and federal communications and recent guidance, we have resumed only energy efficiency work which can be safely implemented. All services are being delivered based on health and safety guidelines. 

This webpage was created to provide real-time communications to important business partners. We have archived the previous version of Frequently Asked Questions, which you can find here. Current and still relevant Frequently Asked Questions are provided below.

Please visit our Trade Ally page for more information, including links to the health and safety guidelines.

Update May 28, 2021

Health & Safety Guidelines

With millions of people across the country getting vaccinated and COVID-19 cases decreasing, CDC, state and local health and safety guidelines have been greatly relaxed for people who are fully vaccinated. Given this development, the Companies have revised personal protective equipment (PPE) requirements and practices for all customer-facing work. Please see below for complete details.

Revised Personal Protective Equipment (PPE) Requirements and Practices
for All Customer-Facing Work
*

Applies to: All residential and commercial upgrade activities
Energy efficiency audits
Quality Assurance (QA) and Quality Control (QC) activities
Upstream vendors and other non-installation personnel

Required PPE

Fully Vaccinated**

Partially Vaccinated or Unvaccinated***

 

Outdoors

Indoors

Outdoors

Indoors

Clothing options

  • Appropriate regular clothing for work situation

X

X

X

X

Gloves

  • Appropriate gloves for work situation, if needed

X

X

X

X

Cloth mask, dust mask, or surgical mask:

 
  • More than 6 feet from others
     

X

  • Closer than 6 feet from others
   

X

X

Face shield, safety glasses, or safety goggles:

 
  • More than 6 feet from others
     

X

  • Closer than 6 feet from others
   

X

X

* Workers must follow follow state, local or business guidelines when they are more stringent than these requirements.

** Fully vaccinated: An individual has received both doses of either the Pfizer or Moderna vaccine or a single dose of the Johnson & Johnson/Janssen vaccine, and it has been at least two weeks since the last injection.

*** Partially vaccinated: An individual has received only the first dose of either the Pfizer or Moderna vaccine and is awaiting the second dose, OR it has been less than two weeks since the final injection of any of the vaccines.

NOTE: Disinfection of work surfaces, tools, or clothing with EPA-approved disinfectant is no longer required regardless of personnel vaccination status.

Each customer may have a different comfort level when work is performed indoors in close proximity to others. Workers must wear a mask and/or other PPE (e.g., gloves) if a customer requests, even if they are fully vaccinated.


The following advisories no longer apply to the Health & Safety Guidelines for In-Premise and Customer-Facing Energy Efficiency Audits and Upgrades, and are replaced by the requirements listed above:

  • Addition of alternate level 3 PPE
  • Options for work clothing
  • Disinfection of footwear or use of disposable boot/shoe covers
  • Safe hand sanitizers for disinfecting bare skin
  • FDA warning on potentially toxic and ineffective hand sanitizers
  • Addendum for non-installation work

These requirements may change upon updates from the CDC or other authorities. Please consult the CDC website for more information on activities now permitted for vaccinated workers and for precautions still in place for unvaccinated workers.

Update April 6, 2021 - Vaccinations

Applying to: Residential (1-4 Units) Buildings, Commercial & Industrial Buildings and Multifamily Buildings (5+ Units)

Although we do not require vaccination as a condition of doing on-premise work, we recommend that you get vaccinated as soon as you become eligible.

If you’re fully vaccinated and think you have been exposed to someone with COVID-19 at work, you are expected to follow this guidance, which is based on CDC recommendations as of March 23, 2021.

When you have been fully vaccinated:

If you are not yet fully vaccinated:

Whether or not you are fully vaccinated, the Companies require that you follow all procedures in the Health & Safety Guidelines that apply to the type of work you’re doing.

We will continue to track COVID-19 developments and will provide updates as necessary.

The Companies are committed to providing our customers with outstanding energy efficiency services.

Q: Who can we contact if we have pressing questions on a specific project?
A: Please reach out to your Eversource and Avangrid contacts if you have questions about specific projects and cannot find an answer within this FAQs document.

View Archived COVID-19 Information to review previous updates.