A message from Eversource, CNG, SCG and UI (the Companies) regarding Energy Efficiency Program Operations during the COVID-19 Pandemic.
For a period of time, the Companies suspended all on-premise vendor contracted energy efficiency services in response to the COVID-19 pandemic. While energy reductions achieved by the energy efficiency programs help improve long-term public health, the COVID-19 pandemic concerns facing our communities take precedence. Given updated regional and federal communications and recent guidance, we have resumed only energy efficiency work which can be safely implemented. All services are being delivered based on health and safety guidelines.
This webpage was created to provide real-time communications to important business partners. We have archived the previous version of Frequently Asked Questions, which you can find here. Current and still relevant Frequently Asked Questions are provided below.
Please visit our Trade Ally page for more information, including links to the health and safety guidelines.
Update April 6, 2021 - Vaccinations
Applying to: Residential (1-4 Units) Buildings, Commercial & Industrial Buildings and Multifamily Buildings (5+ Units)
Now that highly effective COVID-19 vaccines are widely available and have been confirmed to be safe (CDC, March 30, 2021 - See Safety of COVID-19 Vaccines), millions of people across the country are getting vaccinated. If you’re fully vaccinated and think you have been exposed to someone with COVID-19 at work, the Companies encourage you to refer to the below guidelines (based on CDC recommendations as of March 23, 2021).
Although we do not require vaccination as a condition of doing on-premise work, we recommend that you get vaccinated as soon as you become eligible.
If you’re fully vaccinated and think you have been exposed to someone with COVID-19 at work, you are expected to follow this guidance, which is based on CDC recommendations as of March 23, 2021.
You are considered fully vaccinated if:
- It has been 2 weeks since your second dose of the Pfizer or Moderna vaccine.
- It has been 2 weeks since your single dose of the Johnson & Johnson vaccine.
You are NOT fully vaccinated if:
- It has been less than 2 weeks since your 2nd Pfizer or Moderna shot, or you have not received your 2nd shot of one of these vaccines.
- It has not been 2 weeks since you had the Johnson & Johnson vaccine.
When you have been fully vaccinated:
- If you believe you have been exposed to someone who has COVID-19, you do NOT need to stay away from others or get tested UNLESS you have symptoms.
- If you develop symptoms, please follow the Procedures for Suspected and Confirmed COVID-19 Cases.
If you are not yet fully vaccinated:
- If you believe you have been exposed to COVID-19, please follow the Procedures for Suspected and Confirmed COVID-19 Cases.
Whether or not you are fully vaccinated, the Companies require that you follow all procedures in the Health & Safety Guidelines that apply to the type of work you’re doing. These procedures include wearing masks and other personal protective equipment (PPE), social distancing, hand washing, and using disinfectants. In addition to following our Health & Safety Guidelines, all contractors are required to continue to abide by all relevant DEEP guidelines and requirements.
We will continue to track COVID-19 developments and will provide updates as necessary.
Update February 3, 2021
Connecticut’s Public Utilities Regulatory Authority (PURA) issued a ruling that will extend the enrollment period for the COVID-19 Payment Program for all customers through April 20, 2021. Everyone is eligible for the Covid-19 Payment Program and no initial payment is required. Enrolling in and remaining current with a Covid-19 Payment Plan prevents shut off. Please see the information below or call to inquire about hardship protection or a Covid-19 Payment Plan.
The Companies are committed to providing our customers with outstanding energy efficiency services.
Q. If a customer is having difficulty paying their EE loan who should they contact? (NEW 4/23/2020)
A. Eversource and United Illuminating customers who are unable to make their energy efficiency loan payments due to the COVID-19 pandemic, should reach out to their respective loan servicer to discuss what options may be available. Connecticut customers that participate in the utility’s on-bill repayment programs (HES Payment Plan, Energize CT Heating Loan and Small Business Energy Advantage Loan Program) should reach out directly to their utility as follows:
Eversource customers should call 1-800-286-2000
UI customers should call 1-877-WISE USE (1-877-947-3873)
Q: Who can we contact if we have pressing questions on a specific project?
A: Please reach out to your Eversource and Avangrid contacts if you have questions about specific projects and cannot find an answer within this FAQs document.
View Archived COVID-19 Information to review previous updates.