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Energize CT COVID-19 Energy Efficiency Program Update

Energy Efficiency On-Premise Services Temporary Suspension
 
A message from Eversource, CNG, SCG and UI regarding Energy Efficiency Program Operations during the COVID-19 Pandemic.

COVID-19 - Temporary Suspension of On-Premise Energy Efficiency Programs

The Governor of Connecticut has declared a state of emergency and governments, schools, businesses and citizens are all taking action to limit interaction and spread of the virus. Connecticut’s utilities are temporarily suspending any non-essential energy efficiency work and appointments that require a technician to enter a home or come in close, physical contact with other individuals on. This suspension began on Wednesday, March 18, and was originally dated to go through at least Tuesday, March 31.

On March 20, 2020, The Governor issued Executive Order 7H, which extends the order through at least April 22, 2020.

We will continue to monitor the situation and will update this site as the situation develops.

Energize CT COVID-19 FAQs

Eversource and the United Illuminating (UI), Southern Connecticut Gas (SCG), and Connecticut Natural Gas (CNG), subsidiaries of Avangrid, Inc., (Companies) are committed to providing our customers with outstanding energy efficiency services.

Q: Where can I go for additional resources? (NEW 3/25/2020)
A: See our Trade Ally section for a list of state and federal resources.

Q: How will the COVID-19 pandemic impact our Energy Efficiency programs? (Updated 4/1/2020)
A: The Governor of Connecticut has declared a state of emergency and governments, schools, businesses and citizens are all taking action to limit interaction and spread of the virus. Due to this serious and quickly evolving situation, we have announced significant impacts to multiple elements of the 2020 Energy Efficiency programs. While energy reductions achieved by the energy efficiency programs help improve long-term public health, the emerging and immediate COVID-19 pandemic concerns facing our communities must take precedence.  Given the Governor’s order to suspend non-essential businesses, those programs previously identified for suspension will continue to be suspended until at least April 22, 2020. 
Updated: April 1, 2020: The Companies continue to closely monitor COVID-19 developments and impacts. Given updated regional and federal communications and guidance provided over the last few days, we continue to believe that the currently in-place suspensions of on-premise contracted vendor activities will remain in place for the foreseeable future. We urge our implementation partners and contractors to take this reality into consideration in rescheduling customer appointments. We would also urge all partners to review our list of Contractor Resources for additional information about state and federal resources available to support the business community and impacted employees during this difficult period. 

Q: Will this directly affect In-Home and On-Premise Visits?
A: The Companies are temporarily suspending any non-essential work and appointments that require a contracted vendor to enter a customer’s home (“in-home”) or business (“on-premise”) or come in close, physical contact with other individuals.

Q: What’s the difference between a contracted vendor and a trade ally?
A: A contracted vendor has been pre-screened and has a signed contract with The Companies. In contrast, a trade ally does not have a contract with The Companies; and a trade ally is a company working through a rebate/incentive program that is operating solely under a direct contract with the customer. Work by trade allies is performed solely at their own discretion subject to mutual agreement between them and the customer.

Q: Does this include appointments already scheduled? (Updated 3/25/2020)
A: All visits through April 22, 2020 must be rescheduled. We are working to develop unique ways to work collaboratively with our contracted vendors during this time, while still following necessary safety procedures and practices and continuing to seek guidance from local Boards of Health and other trusted sources.

Q: Will customers be able to move forward with any efficiency activities during this time?
A: During the temporary suspension of on-premise services, The Companies plan to continue all other energy efficiency services, including:

  • Online assessments
  • Upstream offerings and instant rebates
  • Mail-in-rebates
  • Active Demand Response
  • Trade ally driven incentives (non-contracted programs for example, EO, ECB, Multifamily, New Construction, etc.)

Q: Can 2019 rebate applications still be submitted? (NEW 4/1/2020)
A: The rebate submission deadline for services or equipment purchased and installed prior to December 31, 2019 has been extended to September 30, 2020. Complete the application following the instructions on the rebate form and submit as directed. No additional steps are required. Please contact your Eversource or Avangrid program administrator or 877-WISE-USE with questions.

Q: When can we expect to resume In-Home and On-Premise Visits?
A: We will communicate an official date to re-commence in-home and on-premise services when, based on guidance from state and local public health officials, we feel it is appropriate to do so. We want to be able to resume services as quickly as possible. We plan to work with public health experts and officials to determine when we can safely resume services and will provide updates as we have more information.

Q: How do we handle C&I projects that are partially completed? (Updated 3/25/2020)
A: This will be handled on a case by case basis, please contact your Eversource or Avangrid program administrator.

Q: How do we handle residential projects that are partially completed? (Updated 3/25/2020)
A: In the event that a building is open to the environment or left unsafe, then the contractor can return with prior approval of the customer and the Eversource or Avangrid program administrator to make the home safe.  All necessary precautions must be taken to minimize any exposure with the customer. All other in-home and on-premise visits are temporarily suspended.

Q: Will The Companies still be conducting pre-/post-inspections
A: We are not conducting any in-home or on-premise inspections.  The Companies are researching and discussing alternatives and will post updates here. Please reach out to your utility contacts if you have ideas or suggestions

Q: Are Technical Assistance (TA) studies still being conducted?
A: If the TA firm is a contracted vendor with one of The Companies, all on-premise work is suspended until further notice, but any analysis or other work that does not require an on-premise visit can and should continue. If the TA firm is not a contracted vendor, all work is done at their discretion, subject to mutual agreement between them and the customer.

Q: Can exceptions be made for heating replacements in case of emergency?
A: We are allowing emergency heating replacements. Please confirm with The Companies in advance for any income eligible emergency responses.

Q: Can delivery be made on a product that has been purchased and shipped to a business location that is not staffed?
A: For contracted vendors, all non-essential work and appointments that require a contracted vendor to enter a customer’s home or business are suspended. For trade allies, this is subject to their discretion, as long as it is mutually agreeable and the customer and vendor are comfortable taking all precautions.

Q: Will Eversource and Avangrid employees working remotely create any delays in processing payments? (Updated 4/1/2020)
A: We are working remotely and all have access to our systems and do not foresee any delays.  Please reach out to your Eversource and Avangrid contacts if you have questions.

Q: Where can I go for the most up-to-date decisions on efficiency projects?
A: We continue to work closely with our state and local partners and will be providing frequent updates to this FAQ page.

Q: What if a customer would like to move ahead with work in their home despite the suspension?
A: The safety of our customers and contractors must take precedence during this time. We are unable to pay incentives associated with in-home services during this period. This includes all work done in the customer's home for low income customers.  For insulation, windows and other measures recommended as part of a HES assessment, any work should be done if mutually agreed upon with both the customer and contractor/trade ally understanding the risks.

Q: What if a customer would like to move ahead with Multifamily or Large C&I work despite the suspension?
A: Business partners not on contract with Eversource and/or Avangrid or business partners on purchase order but not acting within their Contracted programs, can upon mutual opt in agreement with the customer, pursue on-premise work at this time. These projects will be eligible for incentive within the relevant non-contracted program following standard submission procedures and adhering to all pre-approval requirements. Should on-premise work be completed on energy efficiency projects outside of the contracted programs, it is highly suggested that additional safety precautions are taken by customer and contractor to adhere to the CDC and States advisements on reducing the spread of COVID-19. Note that on-site inspections will not be conducted for any contracted or non-contracted programs at this time.

Q: Who can we contact if we have pressing questions on a specific project?
A: Please reach out to your Eversource and Avangrid contacts if you have questions about specific projects and cannot find an answer within this FAQs document.

Q: Is there an official notice to send to customers? (NEW 3/25/2020)
A: The Companies have COVID-19 pages on their company websites.  Please visit those pages and share with your customers if they need more specific details:

Q: Eversource issued an HVAC Modernization Demonstration Program RFP for Chiller upgrades in January 2020 and also indicated they had planned to launch a similar RFP for Boilers/heating plants in mid-March, followed by an RTU RFP in early April.  Has the schedule for those RFPs and their deliverables changed? (NEW 3/25/2020)
A: Eversource and Avangrid have been evaluating the deadlines for our Chiller Plant HVAC Modernization Demonstration Program RFP and the planned launch dates for the Heating Plant and RTU Modernization Demonstration Program RFPs.  Because many of our customers have prohibited visitors and vendor access over the next few weeks at a minimum, we recognize that it may impact your ability to complete your analysis and proposal within the RFP specified timelines. For the Chiller RFP, we are going to extend the deliverable dates as listed below at this time.  We intend to evaluate these deliverable dates on April 22, 2020 and determine if these revised deadlines are still appropriate and will communicate any changes or confirm that the revised dates will be held. 

  • Letter of Intent Due Date: June 5, 2020
  • Proposal Due Date: June 19, 2020
  • Award Date: July 31, 2020
  • Install by Date: June 11, 2021

 

For the Heating Plant and RTU HVAC Modernization Demonstration Program RFP’s that we anticipated launching in mid-March and April respectively, we will evaluate the status of customer business operations again on April 22, 2020 and determine if we can launch the Boiler and Heating RFP at that time or if we need additional delay.  We appreciate your understanding with these delays as we continue to maneuver this rapidly changing business environment.

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