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COVID-19 Latest Information, Q&As, and Resources

Information from Eversource, CNG, SCG and UI regarding Energy Efficiency Program Operations during the COVID-19 Pandemic.

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The Companies continue to work in coordination with public health experts and officials and members of the contractor community to discuss how contractors can work as safely as possible. As we head into colder months, and with recent reports reflecting an increase of COVID-19 cases in State of Connecticut, Eversource, UI, CNG and SCG (the Companies) would like to take this opportunity to remind our business partners to stay vigilant and continue to follow the health and safety guidelines adopted by the Companies, which includes the DEEP Protocols and the EH&E guidelines. These protocols and guidelines were developed by DEEP and health and safety experts and are based on the latest science regarding lowering the transmission of COVID-19. It’s important that you continue to follow the guidelines in practice and not give way to “pandemic fatigue.” 

We must continue to make safety the highest priority.

Please see the FAQ and other relevant links below.

The energy efficiency Program Administrators in Connecticut have established notification procedures to be followed if employees of contracted vendors are suspected of contracting COVID-19 or test positive for the COVID-19 virus.

Please see the document below for more details on these procedures.

COVID-19 notification procedures for contracted vendors

Eversource and the United Illuminating (UI), Southern Connecticut Gas (SCG), and Connecticut Natural Gas (CNG), subsidiaries of AVANGRID, Inc., (Companies) are committed to providing our customers with outstanding energy efficiency services.

Q. If a customer is having difficulty paying their EE loan who should they contact? (NEW 4/23/2020) 
A. Eversource and United Illuminating customers who are unable to make their energy efficiency loan payments due to the COVID-19 pandemic, should reach out to their respective loan servicer to discuss what options may be available.   Connecticut customers that participate in the utility’s on-bill repayment programs (HES Payment Plan, Energize CT Heating Loan and Small Business Energy Advantage Loan Program) should reach out directly to their utility as follows: 

Eversource customers should call 1-800-286-2000

UI customers should call 1-877-WISE USE (1-877-947-3873) 

Q: Can 2019 rebate applications still be submitted? (NEW 4/1/2020)
A: The rebate submission deadline for services or equipment purchased and installed prior to December 31, 2019 has been extended to September 30, 2020. Complete the application following the instructions on the rebate form and submit as directed. No additional steps are required. Please contact your Eversource or AVANGRID program administrator or 877-WISE-USE with questions.

Q: Will Eversource and AVANGRID employees working remotely create any delays in processing payments? (Updated 4/1/2020)
A: We are working remotely, and all have access to our systems and do not foresee any delays.  Please reach out to your Eversource and AVANGRID contacts if you have questions.

Q: Who can we contact if we have pressing questions on a specific project?
A: Please reach out to your Eversource and AVANGRID contacts if you have questions about specific projects and cannot find an answer within this FAQs document.

Q: Is there an official notice to send to customers? (NEW 3/25/2020)
A: The Companies have COVID-19 pages on their company websites.  Please visit those pages and share with your customers if they need more specific details:

View Archived COVID-19 Information to review previous updates. 

To aid in the safe completion of on-premise work involving customer contact, Environmental Health & Engineering, Inc. (EH&E), a respected third party health & safety consulting firm was contracted by Eversource and United Illuminating (UI), Southern Connecticut Gas (SCG), and Connecticut Natural Gas (CNG), subsidiaries of AVANGRID, Inc. (The Companies) to  develop health and safety guidelines. At this time, we invite contracted vendors and trade allies to visit EH&E’s website to access the health & safety guidelines, a recording of a webinar on EH&E’s health & safety guidelines as well as other training materials for work involving customer contact. With the online training and certification no longer being required, all contracted vendors and trade allies are requested to train additional field personnel on these guidelines internally using these materials.

These guidelines are in addition to any requirements put forth by the State of Connecticut for on-premise work.

CT DEEP  COVID-19 Health and Safety Protocols

Eversource, United Illuminating, Southern Connecticut Gas and Connecticut Natural Gas have modified our C&I energy efficiency program offerings and enhanced incentives in response to the COVID-19 pandemic to help customers save more money and energy during this challenging time. Below you can access the recording of a webinar given on June 12 with more details about these program changes.

June 12 Webinar

June 12 Deck

DEEP, Eversource Energy, United Illuminating, DECD, and Connecticut Green Bank, co-hosted several webinars regarding the CARES Act. To access recordings of these webinars, please click the links below: